A dividend clerk usually works for a stock broker or brokerage, and can work for banks and financial institutions that handle investments for their clients.
The position of dividend clerk requires a high level of discretion and respect for the privacy of the organization’s clients. The legal aspects of a dividend clerk’s responsibilities are usually explained during a formal training period, but the development of a feeling of respect for the financial well being of the organization’s clients and an understanding of the necessity for timely and accurate attention to detail is imperative for an individual’s success.
A dividend clerk must have proficient typing skills, be familiar with data entry in computers, have some familiarity with the common spreadsheet and word processing programs for computer, and have a basic acquaintance with stock transactions.
A basic understanding of filing systems (manual and computerized) is needed for the position. A competency with basic business communications and good language skills (spelling, punctuation, and grammar) are a necessity for the position. Operational knowledge of basic office equipment is essential.
A familiarity with basic accounting practices is a must for a dividend clerk. Training can be acquired in-house or college level accounting courses may be required.
An entry-level dividend clerk position does not require a degree, but may require certification or testing in typing skills and computer skills. Training with company specific computer programs is usually provided, as well as training in stock dividend transactions and company specific record keeping.
Communication skills are important for a successful dividend clerk. Frequent communication with clients and people at all levels of the organization is routine. A dividend clerk should be able to communicate accurately and understand priorities. A key aspect of the position is interaction with clients as a direct representative of the company and discreet effective communication is vital to the company’s image and reputation.
Daily activities include recording stock transactions, filing, preparing and transmitting dividend funds and statements to clients, recording purchases and sales, mailing security certificates, and completing transaction requests from clients.
Dividend clerks can also be required to follow the performance of a particular security, a set of securities, or a particular sector and make timely reports of changes to their manager or to brokers. This function is a primary influence on the organization’s financial success.
Communication is a key aspect of the dividend clerk’s daily function. A dividend clerk is often the major source of direct information that the client receives from the company on a routine basis. Courteous, prompt, and accurate communication is expected as a representative of the organization.