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Degree Overview: Associate of Arts (A.A.) Degree for Computer Support Specialists

Majors Overview January 6, 2014

Receive information about Associate of Arts (A.A.) degree for computer support specialists and its coursework, career choices, and continuing education choices.

A.A. Programs for Computer Support Specialists

Students enrolled in an Associate of Science – Computer Support Specialist Degree Program can expect to be trained in providing technical assistance and support to users and customers in a business firm. They will also be able to hone their written and verbal communication skills and become adept at working with people from different cultural backgrounds. They will receive training in how to use the Internet properly so as to be able to conduct research efficiently and cite Internet resources in a proper manner.

They are taught how to resolve computer hardware and software issues and to work with networked computers and stand-alone machines with equal efficiency. The training will also cover the Windows operating system and Microsoft Office suite. Once they complete the program successfully, students will become eligible to take the certification exams related to the A+, HDI-Desktop Support Technician (HDI-DST), HDI Customer Support Representative (HDI-CSR), Computer Technical Industry Association (CompTIA), and the Microsoft Office Specialist (MOS) certifications.

Admission criteria typically require applicants to hold a GED certificate or high school diploma. They may also be required to submit transcripts of all courses completed by them at some schools.

Coursework

It takes about two years to complete programs that comprise 63-69 credits wherein students are introduced to software and computer applications and are taught psychology, science and math. Coursework may include topic areas such as:

•Database applications
•Service skills
•Customer service
•Help desk concepts
•Operating systems
•Computer hardware
•Network communications
•Software applications
•Website design
•IT project management

Career Choices

Those who graduate successfully from an associate’s degree program can seek entry level jobs in any firm or company that employs networked technology and computers, such as government agencies, schools, hospitals, financial institutions and banks.

They can expect to become proficient with several kinds of computer hardware and software and software applications and provide support to computer users and customers. The work of support specialists involves designing multimedia presentations, databases and websites. These professionals can seek job titles such as:

•Help desk analyst
•Technical support specialist
•Network support technician
•Network technician
•Network diagnostic support specialist

Continuing Education Choices

Those who successfully complete an associate’s degree program may seek continued education to boost their employability by earning a bachelor’s or master’s degree (source: U.S. Bureau of Labor Statistics
(BLS)).

Many entry-level computer support specialists seek work in other specialty areas such as software engineering and computer programming. With continued education, they can expect to gain skills and knowledge needed to attain success in these occupations. While job performance leads to career advancements in the field, formal education and certification can hasten the process.

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Searching Searching ...

Matching School Ads
1 Program(s) Found
  • Why Earn Your Degree from GCU?
  • Options: Choose from a variety of undergraduate and graduate degree programs in Business, Nursing, Psychology, Education & more!
  • Convenience: Complete courses online, on campus, or a combination of both!
  • Earlier Graduation: Our 4-credit courses allow you to complete your degree program in less time.
  • Transfer Friendly: We will request your transcripts, evaluate your graduate coursework, and determine your anticipated graduation date within 24 hours.
  • Quality: Grand Canyon University was founded in 1949 and is regionally accredited. Learn more today!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
2 Program(s) Found
  • Bachelor’s program options include Cybersecurity, Information Systems Technology, Computer Science, and more.
  • A BAS in Information Systems Technology is also available for students who already hold an A.A.S degree.
  • Regent University’s tech programs are designed to prepare students for careers in Software Development and Engineering, Computer Information Security, Network Administration, and more.
  • Regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
  • Online Courses
5 Program(s) Found
  • Kaplan University Online Degree Programs
  • Attend college on your terms. Kaplan University offers fully online degree programs that fit any schedule.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
4 Program(s) Found
  • Average class size is 25, allowing for more one-on-one time with instructors.
  • Has a 97% employment rate among available graduates.
  • All  graduates receive Lifetime Employment  Assistance—free and forever.
  • Michigan's largest independent college.
  • Most instructors are working professionals in the fields they teach.
  • Programs are continuously updated to ensure classes are career-relevant and in sync with what's needed in the industry
Show more [+]
  • Accredited
  • Online Courses
  • Accelerated Programs
  • Financial Aid
1 Program(s) Found
  • Online and on-campus programs include Cloud Technologies (BS), Mobile Development (BS), and Web Design and Development (BS)
  • Curriculum designed to prepare students for a career in tech by immersing students in a project-based learning environment
  • Students can learn how to manage cloud technology or gain coding skills for apps, websites, and software
  • Full Sail offers accelerated programs, so a degree that would normally take four years takes 24 months on average
  • Online Courses

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