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Degree Overview: Associate of Arts (A.A.) Degree for Computer Support Specialists

Majors Overview January 6, 2014

Receive information about Associate of Arts (A.A.) degree for computer support specialists and its coursework, career choices, and continuing education choices.

A.A. Programs for Computer Support Specialists

Students enrolled in an Associate of Science – Computer Support Specialist Degree Program can expect to be trained in providing technical assistance and support to users and customers in a business firm. They will also be able to hone their written and verbal communication skills and become adept at working with people from different cultural backgrounds. They will receive training in how to use the Internet properly so as to be able to conduct research efficiently and cite Internet resources in a proper manner.

They are taught how to resolve computer hardware and software issues and to work with networked computers and stand-alone machines with equal efficiency. The training will also cover the Windows operating system and Microsoft Office suite. Once they complete the program successfully, students will become eligible to take the certification exams related to the A+, HDI-Desktop Support Technician (HDI-DST), HDI Customer Support Representative (HDI-CSR), Computer Technical Industry Association (CompTIA), and the Microsoft Office Specialist (MOS) certifications.

Admission criteria typically require applicants to hold a GED certificate or high school diploma. They may also be required to submit transcripts of all courses completed by them at some schools.

Coursework

It takes about two years to complete programs that comprise 63-69 credits wherein students are introduced to software and computer applications and are taught psychology, science and math. Coursework may include topic areas such as:

•Database applications
•Service skills
•Customer service
•Help desk concepts
•Operating systems
•Computer hardware
•Network communications
•Software applications
•Website design
•IT project management

Career Choices

Those who graduate successfully from an associate’s degree program can seek entry level jobs in any firm or company that employs networked technology and computers, such as government agencies, schools, hospitals, financial institutions and banks.

They can expect to become proficient with several kinds of computer hardware and software and software applications and provide support to computer users and customers. The work of support specialists involves designing multimedia presentations, databases and websites. These professionals can seek job titles such as:

•Help desk analyst
•Technical support specialist
•Network support technician
•Network technician
•Network diagnostic support specialist

Continuing Education Choices

Those who successfully complete an associate’s degree program may seek continued education to boost their employability by earning a bachelor’s or master’s degree (source: U.S. Bureau of Labor Statistics
(BLS)).

Many entry-level computer support specialists seek work in other specialty areas such as software engineering and computer programming. With continued education, they can expect to gain skills and knowledge needed to attain success in these occupations. While job performance leads to career advancements in the field, formal education and certification can hasten the process.

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Showing schools in your area

Matching School Ads
2 Program(s) Found
  • Liberty University provides a worldclass education from a christ-centered worldview
  • 100% online programs at associate, bachelor’s, master’s, and doctoral levels
  • No standardized testing if student meets admission requirements
  • Accredited by the Southern Association of Colleges and Schools Commission on Colleges
  • 87% of Liberty University students receive some form of financial aid
  • Online Courses
  • Financial Aid
  • Transferable Credits
2 Program(s) Found
  • Full Sail’s curriculum combines elements of creativity, art, business and life skills, technical prowess, and academic achievement.
  • Full Sail offers accelerated programs, so a degree that would normally take four years takes 24 months on average.
  • Students work with industry-standard tools and technologies, allowing them to gain practical knowledge and real-world experience.
  • Join us on Facebook, Twitter, YouTube and Instagram to interact with our community, read about grad success, and see campus images.
  • Online Courses
  • Find Online Schools. 100% Online Accredited Courses
  • Get Matched to Programs In A Few Clicks!
  • Earn an Affordable Degree from Home at your own pace
  • Get College info today. Its Free and Easy!
  • Online Courses

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