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Degree Overview: Associate of Arts (A.A.) Degree for Computer Support Specialists

Majors Overview January 6, 2014

Receive information about Associate of Arts (A.A.) degree for computer support specialists and its coursework, career choices, and continuing education choices.

A.A. Programs for Computer Support Specialists

Students enrolled in an Associate of Science – Computer Support Specialist Degree Program can expect to be trained in providing technical assistance and support to users and customers in a business firm. They will also be able to hone their written and verbal communication skills and become adept at working with people from different cultural backgrounds. They will receive training in how to use the Internet properly so as to be able to conduct research efficiently and cite Internet resources in a proper manner.

They are taught how to resolve computer hardware and software issues and to work with networked computers and stand-alone machines with equal efficiency. The training will also cover the Windows operating system and Microsoft Office suite. Once they complete the program successfully, students will become eligible to take the certification exams related to the A+, HDI-Desktop Support Technician (HDI-DST), HDI Customer Support Representative (HDI-CSR), Computer Technical Industry Association (CompTIA), and the Microsoft Office Specialist (MOS) certifications.

Admission criteria typically require applicants to hold a GED certificate or high school diploma. They may also be required to submit transcripts of all courses completed by them at some schools.

Coursework

It takes about two years to complete programs that comprise 63-69 credits wherein students are introduced to software and computer applications and are taught psychology, science and math. Coursework may include topic areas such as:

•Database applications
•Service skills
•Customer service
•Help desk concepts
•Operating systems
•Computer hardware
•Network communications
•Software applications
•Website design
•IT project management

Career Choices

Those who graduate successfully from an associate’s degree program can seek entry level jobs in any firm or company that employs networked technology and computers, such as government agencies, schools, hospitals, financial institutions and banks.

They can expect to become proficient with several kinds of computer hardware and software and software applications and provide support to computer users and customers. The work of support specialists involves designing multimedia presentations, databases and websites. These professionals can seek job titles such as:

•Help desk analyst
•Technical support specialist
•Network support technician
•Network technician
•Network diagnostic support specialist

Continuing Education Choices

Those who successfully complete an associate’s degree program may seek continued education to boost their employability by earning a bachelor’s or master’s degree (source: U.S. Bureau of Labor Statistics
(BLS)).

Many entry-level computer support specialists seek work in other specialty areas such as software engineering and computer programming. With continued education, they can expect to gain skills and knowledge needed to attain success in these occupations. While job performance leads to career advancements in the field, formal education and certification can hasten the process.

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  • Syracuse University’s College of Engineering and Computer Science is designated by the National Security Agency and Department of Homeland Security as a Center of Academic Excellence in Information Assurance Education (CAEIAE) since 2001 and as a Center of Academic Excellence in Information Assurance Research (CAE-R) since 2009.
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Good for Working Adults
  • Online Courses
  • Flexible Scheduling
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  • Transferable Credits
3 Program(s) Found
  • Named a Best for Vets school by the Military Times in 2014.
  • Has specialized in student-centered technology, business, criminal justice, health science, and culinary education for over 45 years.
  • Makes it possible for students to earn a bachelor’s degree in 2.5 years or an associate’s in 1.5 years by providing a year-round schedule.
  • Offers externships and clinical experience that help students prepare for life after they graduate.
  • Has 10 campuses across the mid-Atlantic, plus online degree programs.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
2 Program(s) Found
  • Bachelor’s program options include Cybersecurity, Information Systems Technology, Computer Science, and more.
  • A BAS in Information Systems Technology is also available for students who already hold an A.A.S degree.
  • Regent University’s tech programs are designed to prepare students for careers in Software Development and Engineering, Computer Information Security, Network Administration, and more.
  • Regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
  • Online Courses
1 Program(s) Found
  • Syracuse University’s online Master of Science in Computer Engineering program teaches students to create groundbreaking hardware and software solutions for new and emerging systems
  • You will learn to drive innovation and solve the most difficult computer engineering challenges with advanced knowledge of key topics including: security and assurance, network systems, computer architecture, and advanced programming
  • Founded in 1901, the school has maintained its reputation as a leader in the field, offering a curriculum built on theory, fundamentals, and application with a worldwide community of over 20,000 engineering and computer science alumni
  • Syracuse University’s College of Engineering and Computer Science is designated by the National Security Agency and Department of Homeland Security as a Center of Academic Excellence in Information Assurance Education (CAEIAE) since 2001 and as a Center of Academic Excellence in Information Assurance Research (CAE-R) since 2009.
  • Designed and taught by Syracuse faculty, the curriculum built on theory, fundamentals, and application.
Show more [+]
  • Online Courses
1 Program(s) Found
  • Syracuse University’s Master of Science in Computer Science program is designed to help students discover groundbreaking solutions to complex technology challenges and develop expertise in areas such as security and assurance, artificial intelligence, computer architecture, and advanced programming.
  • Students will gain advanced knowledge in critical areas, such as Security and Assurance, Artificial Intelligence, and Computer Architecture, and Advanced Programming.
  • Founded in 1901, the school has maintained its reputation as a leader in the field, offering a curriculum built on theory, fundamentals, and application with a worldwide community of over 20,000 engineering and computer science alumni
  • Syracuse University’s College of Engineering and Computer Science is designated by the National Security Agency and Department of Homeland Security as a Center of Academic Excellence in Information Assurance Education (CAEIAE) since 2001 and as a Center of Academic Excellence in Information Assurance Research (CAE-R) since 2009.
  • Designed and taught by Syracuse faculty, the curriculum built on theory, fundamentals, and application.
Show more [+]
  • Online Courses

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