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Degree Overview: Bachelor of Science (B.S.) Degree in Customer Service

Majors Overview April 28, 2014

Customer Service bachelor’s degree programs are uncommon. Alternatively, those still interested in customer service jobs can look into an associate’s degree, which may lead to a bachelor’s degree program in Marketing or Business.

Bachelor of Science (B.S.) Degree Programs in Customer Service

Enrollment in Business degree programs with customer service as a concentration, or in the Customer Service associate’s degree program, are stepping stones to earning a bachelor’s degree in the field. These programs generally focus on a combination of interpersonal skills and technical business.

Business development, finance, sales, basic accounting and marketing might be involved in the business skills covered in the program. Social networking, phone techniques, customer contact and client rapport, may be involved in the interpersonal skills taught. The role of customer service in the success or failure of a business may also be taught. Finally, Students enrolled in most programs are trained in technical computer skills.

Educational Requirements

Admission criteria for an associate’s degree program in Customer Service require applicants to hold a GED certificate or high school diploma, in addition to submission of records of extracurricular activities, standardized test scores and letters of recommendation. Aptitudes in finance, computer science and business usually characterize the strongest applicants.

Coursework

The specialization chosen by a student can cause variation in the coursework of Customer Service programs. However, a common core of courses is shared by many programs, such as:

•Small business management
•Sales
•Service industries
•General business
•Professional growth

Job and Wage Outlook

A job growth rate of 15% has been predicted for customer service representatives during the decade from 2010 to 2020 (U.S. Bureau of Labor Statistics (BLS)). This increase is expected to be driven by the cultivation of customer relationships as part of their marketing programs by an increasing number of companies. In 2012, customer service representatives earned an average hourly wage of $14.70 (BLS). At the lowest end, these professionals were paid no more than $9.40 per hour; at the highest end, the hourly wage was $24.00.

Continuing Education Choices

Graduates of associate’s degree programs in Customer Service may opt for continued education by earning bachelor’s degrees, commonly in Business or Marketing. Students can choose to specialize in areas such as management, internet marketing or sales. Graduates from a bachelor’s degree program can typically aim for mid-level positions in sales, customer service or marketing.

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