The role of a microcomputer support specialist is to provide technical help to customers and users that rely on microcomputer-supported networks, systems, and computer software. An Associate of Science (A.S.) degree program will prepare those interested with the training needed for entry-level work as a microcomputer support specialist.
A.S. Programs for Microcomputer Support Specialists
Students enrolled in an Associate of Science in Microcomputer Support Specialist Degree Program are trained in the installation of software and hardware, installation of peripheral devices, troubleshooting, diagnostics and problem solving. Technical skills apart, communication skills in verbal and written communication are imparted to students.
Multiple microcomputer support options are available in degree programs, including software, hardware or networks applications. Admission criteria in these degree programs typically require a GED certificate or high school diploma.
It takes two or more years to complete Microcomputer support specialist degree programs. Skills in security, computer programming, operating systems and microcomputer hardware may be acquired by students. They may also become adept in the applications of microcomputers in a variety of subjects, such as word processing, business and database design. The program may cover topic areas such as:
•Technical and professional writing
•Network installation and security
Graduates of the degree program can seek entry-level careers in non-profit organizations, governmental agencies, large corporations and small businesses. Resolution of technical issues, provision of user support, overseeing of network performance and running of diagnostic programs may be included in regular duties. Graduates may aspire for job titles such as:
•IT support specialist
•Help desk support specialist
•Computer support technician
•User support specialist
•Remote assistance technician
Continuing Education Choices
Those who successfully complete an associate’s degree program may want to acquire advanced skills in the field by earning a bachelor’s or master’s degree in computer engineering or computer science. Recruiters for some positions prefer candidates who hold bachelor or master degrees (source: U.S. Bureau of Labor Statistics). Graduates can obtain professional certifications offered by product vendors if they want to advance in their careers or boost their chances of employment in specialized areas.