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How to Become a Branch Service Manager

Career News February 24, 2014

A branch service manager conducts many of the same responsibilities as a branch manager, and depending on the bank or lending institution, may actually hold the same position as a manager. The service manager is mostly concerned with customer service, and this means taking control of the whole operation; influencing policies and overseeing personnel. Of course, the actual duties and the details that separate the job description of a branch manager from that of a service manager can differ by firm.

The list of duties of a branch service manager may match that of a branch manager, if that branch manager also oversees daily operations. Daily operations include tasks like scheduling tellers and customer service staff, maintaining transaction records, and making sure the branch stays on budget. Daily operations can also include examining and implementing improved or all new bank procedures for efficiency.

If a branch service manager does not maintain full responsibility of the branch and only performs customer service-oriented tasks, he will report to the branch manager, who will likely oversee the branch without being involved in day-to-day operations.

Education and Experience Required

Much like the branch manager, the service manager must come from a managerial background. A bachelor’s degree is a start, and at least two years of experience is required. Many companies prefer more than the minimum, such as four to six years of managerial or finance experience. The primary reason being, management will expose workers to the field’s overall strategy, general practices, and procedures that have proven to work.

Managers should prove themselves through their past experiences as capable leaders and someone capable of using sound judgment in line with the company’s best interest. Since your job is leading others, you should have an idea of what tools and infrastructure are typically required to make a lending institution thrive.

Responsibility of Management

You assume responsibility for the performance of financial advisors and sales assistants. However, you will also concern yourself with the details of the day-to-day operations, such as communications between client and personnel, workstation areas, copiers, fax machines and PCs and even the heating and ventilation system of the office. Building maintenance, furniture, cashiering and mail rooms also require attention by the branch manager, or the branch service manager.

There is a growing need for companies to modernize their systems with modern IT technology. A superior knowledge of software programs, servers and other technical knowledge would serve an applicant well. It’s not merely the resume that is selected, but the skill sheet that is highlighted. Managerial experience comes natural to excelling employees and may very well be offered to you immediately after completing your education.

This is a tremendous opportunity for workers who come from a financial background or who are ambitious and ready to go back to school to learn business, finance and administration. This is a high paying career and one that rewards hard workers committed to improving company policy. Start your new career today by conversing about an education in finance at UMD or any schools listed below!

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Showing schools in your area

Matching School Ads
5 Program(s) Found
  • Ready to earn your business degree? If you identify with at least one of the statements below, GCU could be a good fit for you!
  • I have worked in the business field for a number of years and want to further my education in order to qualify for promotions, leadership positions, and salary increases.
  • I am graduating from high school and am interested in pursuing a career in a business field, but I first need the skills experience.
  • I am interested in a Bachelor's, Master's or Doctoral degree in my specialized business area of focus.
  • I want flexible course offerings, such as the option of 100% online, evening or campus classes.
  • I need a university that provides quality educational offerings through academic excellence and real-world relevance. Does this sound like you? Apply today!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Boldly pursue your future in business with an online degree from Post University
  • Degrees at all levels with concentrations in Finance, Marketing, and much more
  • Ranked in the Best Online Bachelors Programs for Veterans by US News & World Report
  • Ranked in the Best Online Bachelor’s Programs by the US News & World Report
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Topped the list as Best Online Bachelor’s Program in Virginia by U.S. News & World Report in 2019.
  • Regent is ranked among Top National Universities by U.S. News & World Report, 2019.
  • Flexible online, on-campus and evening courses offered in 135 areas of study, including Business, Nursing, Psychology, & more.
  • Regent is recognized among Top #10 Military Friendly Schools by Military Friendly®, 2019.
  • 88% of Regent University students receive financial aid, with $24 million awarded in institutional scholarships & aid in 2017-18.
  • Online Courses
5 Program(s) Found
  • Separate yourself from the pack by completing one of Saint Leo’s highly-rated Business degree programs. Associates, Bachelors, and Graduate degrees in highly sought-after concentrations available!
  • Learn the necessary skills and build the foundation to propel your business career by receiving an education from our faculty members with true real-world experience.
  • Saint Leo University provides academic excellence, flexibility, affordability, and a wide range of educational programs with financial aid and scholarships available to those who qualify.
  • Saint Leo offers a 14:1 Student-Teacher Ratio to ensure you get the personal attention you deserve.
  • Learn on your schedule with our 6 convenient available start dates throughout the year. Get started on earning your accredited Business degree today!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
  • Find Online Schools. 100% Online Accredited Courses
  • Get Matched to Programs In A Few Clicks!
  • Earn an Affordable Degree from Home at your own pace
  • Get College info today. Its Free and Easy!
  • Online Courses

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