Education Career Articles

Connect Facebook Connect Twitter Connect Google+ Connect Pinterest Connect Stumbleupon

Five Ways a Charge Nurse Can Improve the Work Environment

Career News April 28, 2013

There are unique challenges in the life of a charge nurse in a hospital. In this position, you have to be able to manage patients and lead teams of staff members, but you certainly do not have any official authority. There is nothing to worry about when everything is running smoothly, but when you encounter problems with a patient, a family member, a doctor or a co-worker, challenges enter into the situation. It is essential that as a charge nurse, you learn how to handle these situations.

Everyone can be difficult at certain times. When someone is difficult all the time, though, the situation does not make for a good work environment. You cannot change the way people behave, but you can learn techniques for responding to them in a manner that will make a difference. These techniques will also help minimize the changes of a difficult person who continually make the situation even more difficult.

Difficult Personality Types

Dr. Louellen Essex states that there are difficult personality types, and there are four distinct kinds. They are:

Clam

The name of this personality comes from the fact that these people “clam up” or stop talking when anyone makes an attempt to engage them in a conversation. They seem to be unresponsive to questions and do not participate in any team activities.

Sniper

A person who has the sniper personality is exceedingly passive or aggressive. This person tends to be mean and teases co-workers. He/she tries to sabotage all the efforts of others and is especially disrespectful of leaders.

Chronic Complainer

This personality type speaks for itself. Such a person is constantly complaining. He or She blames others for problems and makes accusations. There is always something wrong, and this person feels that they have to be the one to correct them by complaining.

Volcano

A volcano is always ready to explode. This person intimidates others and is arrogant and domineering. They use aggression to help them achieve their goals, and they personally attack others.

How a Nurse Can Learn to Deal with Difficult People

Learn different strategies

It is impossible to change difficult people because they have established this as their normal way of behaving. Do not take any comments personally because what they say to you shows where they are as a person. They could be ill, exhausted or have emotional issues that they are dealing with. Set boundaries for the ways in which you expect people to deal with you and others. You do not have to put up with any abusive behavior, and you should let these people know that. At the same time, you have to let them know that you do respect them.

Keep the lines of communication open

Quite often medical errors occur because of a lack of or not enough communication. The job of a charge nurse can be compared to that of an air traffic controller because this person is in charge of keeping everything moving in the unit. This is the person everyone goes to for answers.

Communication must be clear and direct as well as being persuasive and assertive. For a charge nurse, communication also means being a terrific listener and negotiator.

Manage conflict effectively

Everyone wants to have a workplace that is free of any conflicts, but this is not always possible in a hospital setting. It is possible to manage conflicts effectively and make them the focus for the team to learn and grow.
The Joint Commission on Accreditation of Healthcare Organizations advises that when communication fails among caregivers, it is usually the result of conflicts that have not been resolved. Some ways in which a charge nurse can be an effective manager for conflict resolution include:

•Call a meeting of the individuals involved
•Set ground rules for the meeting that everyone agrees on
•Give each person time to speak on the issue without any interruptions
•Find common ground for the individuals involved in the conflict
•Develop ways of intervention and make notes upon the points to which they agree
•Communicate with all the participants and respect their unique differences

Delegate appropriately

Charge nurses may have difficulty delegating tasks to their team members, but when it is done in an effective manner, delegation can lead to better management. This frees up the professional nurses; so they can handle more complicated issues affecting patients.

Motivate the members of the team

By creating an environment that is inspiring and engaging, the charge nurse will motivate the staff. There are three elements involved in this process:

•Autonomy – everyone wants to be valued
•Mastery – everyone wants to be good at something
•Purpose – everyone wants to be better at what they do

Searching Searching ...

Matching School Ads
5 Program(s) Found
  • Why Earn Your Degree from GCU?
  • Options: Choose from a variety of undergraduate and graduate degree programs in Business, Nursing, Psychology, Education & more!
  • Convenience: Complete courses online, on campus, or a combination of both!
  • Earlier Graduation: Our 4-credit courses allow you to complete your degree program in less time.
  • Transfer Friendly: We will request your transcripts, evaluate your graduate coursework, and determine your anticipated graduation date within 24 hours.
  • Quality: Grand Canyon University was founded in 1949 and is regionally accredited. Learn more today!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Kaplan University Online Degree Programs
  • Attend college on your terms. Kaplan University offers fully online degree programs that fit any schedule.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
  • Your Accredited Degree from a TOP College Awaits! - Education Connection
  • Education Connection is a 100% Free College Matching Service used by 50,000 People Daily.
  • Affordable and Flexible Business Degree Programs from Top Colleges Across the Nation. Both Online And Campus!
  • Just Fill Out a Few Questions and You Can Find Your Perfect Business Degree Program Within Minutes.
  • Start Using our Fast, Free, and Easy Matching Service Right HERE and Right NOW!
  • Online Courses
  • Designated as a 2015 Military Friendly® School by Victory Media, publishers of G.I. Jobs®.
  • Each program is designed to instill the knowledge, ethical values, and interpersonal skills of professional practice and to foster values of social responsibility.
  • Offers several flexible learning options, including a blended format that combines campus and online learning.
  • Several scholarship opportunities are available for students who qualify.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
  • Designated a 2015 Military Friendly School by Victory Media for the 4th consecutive year.
  • Listed on the President’s Higher Education Community Service Honor Roll in 2013, for the sixth consecutive year
  • Links students to hundreds of training opportunities (beyond their traditional internships and practicum) at their many “partner agencies” in each of their local communities.
  • Accredited by the WASC Senior College and University Commission (WUSCUC).
  • Online Courses
  • Financial Aid

Searching Searching ...

Matching School Ads
5 Program(s) Found
  • Do you aspire to fulfill an evolving healthcare role as a highly-qualified nursing professional? GCU is the place for you.
  • RNs, pursue your BSN or MSN conveniently online, backed by the legacy of GCU's traditional campus.
  • GCU's bachelor's and master's programs prepare students to fill roles in direct care, management, health education and administrative disciplines.
  • The baccalaureate degree in nursing and master's degree in nursing at GCU are accredited by the Commission on Collegiate Nursing Education
  • Develop with hands-on practice, online and lab simulations and in depth peer discussions exploring best practices.
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Kaplan University Online Degree Programs
  • Attend college on your terms. Kaplan University offers fully online degree programs that fit any schedule.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
  • Your Accredited Degree from a TOP College Awaits! - Education Connection
  • Education Connection is a 100% Free College Matching Service used by 50,000 People Daily.
  • Affordable and Flexible Business Degree Programs from Top Colleges Across the Nation. Both Online And Campus!
  • Just Fill Out a Few Questions and You Can Find Your Perfect Business Degree Program Within Minutes.
  • Start Using our Fast, Free, and Easy Matching Service Right HERE and Right NOW!
  • Online Courses
  • Designated as a 2015 Military Friendly® School by Victory Media, publishers of G.I. Jobs®.
  • Each program is designed to instill the knowledge, ethical values, and interpersonal skills of professional practice and to foster values of social responsibility.
  • Offers several flexible learning options, including a blended format that combines campus and online learning.
  • Several scholarship opportunities are available for students who qualify.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
  • Designated a 2015 Military Friendly School by Victory Media for the 4th consecutive year.
  • Listed on the President’s Higher Education Community Service Honor Roll in 2013, for the sixth consecutive year
  • Links students to hundreds of training opportunities (beyond their traditional internships and practicum) at their many “partner agencies” in each of their local communities.
  • Accredited by the WASC Senior College and University Commission (WUSCUC).
  • Online Courses
  • Financial Aid

Login to your account

Can't remember your Password ?

Register for this site!