Education Career Articles

Connect Facebook Connect Twitter Connect Google+ Connect Pinterest Connect Stumbleupon

Telephone Triage Nurse – Job Duties, Education and Salary Information

Career News October 20, 2013

A telephone triage nurse works to assess patient needs and answer questions over the telephone. To perform this job, most companies require that the individual be an RN; salary depends on the type of employer and the job location. Telephone triage nurses are also called Tele-health nurses, and are often the first contact a patient will have when they seek advice or treatment for an acute condition. Telephone triage is ideal for experienced nurses, for nurses with pharmacology training, or for nurses with mobility issues, since the job can be performed while seated.

Overview

Registered nurses who enjoy working with and helping patients and have excellent verbal and communication skills are ideal candidates for this position. Since patients will be dealt with over the phone instead of in person, good verbal skills and problem solving skills are essential.

A telephone triage nurse may work for a doctor or practice, fielding patient questions and concerns after hours and determining if an office visit is required. Tele-health nurses are also employed by insurance companies and hospitals, and assess patient concerns and provide education and home care advice over the phone. Patient’s range from newborn to geriatric, all dependent on the employer and area of specialty.

Work Environment and Job Duties

A telephone triage nurse may work in a doctor’s office, hospital, a call center, or in a business office. Since this is not a hand’s on position, the nurse does not have to be in the same location as the patient; they may be fielding local calls or calls from across the country. Since the role of a telephone triage nurse is a remote one, the ability to communicate well and a background of clinical experience dealing with patients is helpful.

Tele-health nurses need to be able to assess patients based on the patient’s own evaluation and responses to questions. The telephone triage nurse will need to be able to refer the patient to a doctor if needed, or recommend a treatment plan. Depending on the employer, a telephone nurse can expect to perform some or all of the following functions:

•Answer patient calls on a wide range of topics, at any time of the day or night

•Ask the right questions to get the information needed to make an accurate assessment

•Use a computer to access patient records and search a database of possible conditions and treatments

•Provide clear patient information and education and give the caller advice on handling their situation

•Evaluate a patient over the phone and determine if emergency care is needed, or if the patient should be seen by a doctor.

Requirements and Education

A telephone triage nurse needs to be an RN (Registered Nurse) with hands on experience. Additional schooling in pharmacology, poison control or risk management is recommended, but employer requirements will vary. Since this is not a hands on position, it is an ideal choice for nurses with mobility issues or disabilities. Hours will vary based on location and the type of employer; calls may come in at any time of the day or night.

Salary and Career Outlook

A telephone triage nurse is a registered nurse, and should expect to receive about the same salary as a hands-on nurse with the same experience and training. Flexible hours and reduced mobility requirements may be an additional benefit to some candidates. The most recent figures from the Bureau of Labor Statistics are from 2011; Registered Nurses had a median income of $70,000-73,000. Exact salary will vary based on the telephone nurse’s own background, experience and education levels.

The schedule for a telephone triage nurse is varied and depends on the employer and location. A nurse employed by a doctor’s office may field calls after hours or overnight, while working for an insurance company may yield a more regular 9-5 schedule.

The job outlook for all Registered nurses is considered to be very good for at least the next decade, according to the U.S. Bureau of Labor Statistics. Since telephone triage nurses serve patients of all ages and genders, and provide a valuable service to both patients and medical professionals and institutions, the long-term career outlook is positive.

Searching Searching ...

Matching School Ads
5 Program(s) Found
  • Gain Knowledge and Skills While You Earn Your Nursing Degree at Fortis!
  • Accredited
  • Financial Aid
5 Program(s) Found
  • Which career path will you take – Business, Nursing, Education, Psychology? Something else? GCU offers more than 100 majors to get you started!
  • Colangelo College of Business: Features more than 25 programs from the bachelor through the master's level, including several high-demand MBA programs and an accelerated accounting degree.
  • College of Nursing and Health Care Professions: Rich 25-year history providing outstanding health care and nursing degree programs, including an RN to BSN program & master's in nursing degrees.
  • College of Education: Whether you are looking to start or advance your career as a teacher or administrator, GCU offers bachelor’s and master’s in education degrees in key areas.
  • College of Humanities and Social Sciences: Provides a job focused education and features a variety of programs from counseling and psychology to justice studies, history and English literature.
  • Does something else interest you? GCU also offers programs in Doctoral Studies; Theology; Science, Engineering & Technology; and Fine Arts & Production. Speak with an enrollment counselor today!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Kaplan University Online Degree Programs
  • Attend college on your terms. Kaplan University offers fully online degree programs that fit any schedule.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Online Bachelor's programs include BBA, Criminal Justice, Psychology, IT, Healthcare Management & Public Health
  • Over 115 years of delivering quality education and personalized attention to students
  • Provide a range of campus experiences and services online including advising, tutoring, student community, and career services
  • Give students and alumni access to career assistants who help with resumes, cover letters, job hunting, and more.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
1 Program(s) Found
  • BSN completion program for Registered Nurses is available entirely online.
  • The RN to BSN program is designed to help students advance their career, or prepare for post-graduate opportunities.
  • Courses teach modern health assessment and treatment methods, how to evaluate potential disease or injury, and more.
  • Regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
  • Online Courses
  • Looking for an Online Healthcare Degree Program That May Improve Your Career Options?
  • EarnMyDegree.com Can Help You Match Your Educational Goals With Your Desired Career.
  • Whether You Are Looking to Earn a Degree Online, or Study at a Nearby Campus, This Is The Place to Connect With a College That May Be Ideal for You.
  • Browse Through Our List Of Online Colleges and Traditional Schools to Determine Potential Places to Earn a Degree NOW!
  • Online Courses
  • Earn your Master of Public Health Online from GW in 12 months.
  • GRE waivers available for qualified applicants.
  • Advance your career in a range of industries, including epidemiology, public health and biostatistics.
  • Accredited
  • Online Courses
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
  • Works closely with an advisory board from the medical community to ensure that their curriculum, equipment and instruction are current and relevant.
  • Offers special tuition pricing for Veterans, Active Duty Military and spouses/qualifying dependents of all Active Duty, National Guard and Reserves.
  • ABHES-accredited:  An  advantage upon graduation
  • Short-term education:  Programs range from 10 months to 2 years
  • Blackboard Learn mobile allows students to complete assignments on the go.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
  • Designated as a 2015 Military Friendly® School by Victory Media, publishers of G.I. Jobs®.
  • Each program is designed to instill the knowledge, ethical values, and interpersonal skills of professional practice and to foster values of social responsibility.
  • Offers several flexible learning options, including a blended format that combines campus and online learning.
  • Several scholarship opportunities are available for students who qualify.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
  • Designated a 2015 Military Friendly School by Victory Media for the 4th consecutive year.
  • Listed on the President’s Higher Education Community Service Honor Roll in 2013, for the sixth consecutive year
  • Links students to hundreds of training opportunities (beyond their traditional internships and practicum) at their many “partner agencies” in each of their local communities.
  • Accredited by the WASC Senior College and University Commission (WUSCUC).
  • Online Courses
  • Financial Aid

Searching Searching ...

Matching School Ads
5 Program(s) Found
  • Why Earn Your Degree from GCU?
  • Options: Choose from a variety of undergraduate and graduate degree programs in Business, Nursing, Psychology, Education & more!
  • Convenience: Complete courses online, on campus, or a combination of both!
  • Earlier Graduation: Our 4-credit courses allow you to complete your degree program in less time.
  • Transfer Friendly: We will request your transcripts, evaluate your graduate coursework, and determine your anticipated graduation date within 24 hours.
  • Quality: Grand Canyon University was founded in 1949 and is regionally accredited. Learn more today!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Kaplan University Online Degree Programs
  • Attend college on your terms. Kaplan University offers fully online degree programs that fit any schedule.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Current RNs can choose from RN to BSN or RN to MSN online programs
  • RN-to-BSN program offers courses in Illness and Disease Management, Principles of Assessment, and Holistic Professional Nursing
  • RN to MSN specializations include Family Nurse Practitioner, Adult-Gerontology and more
  • Courses help develop students’ assessment, patient care, and community outreach skills
  • South University brings over 115 years of achievement and tradition to a supportive, online classroom
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
1 Program(s) Found
  • BSN completion program for Registered Nurses is available entirely online.
  • The RN to BSN program is designed to help students advance their career, or prepare for post-graduate opportunities.
  • Courses teach modern health assessment and treatment methods, how to evaluate potential disease or injury, and more.
  • Regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
  • Online Courses
  • Looking for an Online Healthcare Degree Program That May Improve Your Career Options?
  • EarnMyDegree.com Can Help You Match Your Educational Goals With Your Desired Career.
  • Whether You Are Looking to Earn a Degree Online, or Study at a Nearby Campus, This Is The Place to Connect With a College That May Be Ideal for You.
  • Browse Through Our List Of Online Colleges and Traditional Schools to Determine Potential Places to Earn a Degree NOW!
  • Online Courses

Login to your account

Can't remember your Password ?

Register for this site!