Education Career Articles

Connect Facebook Connect Twitter Connect Google+ Connect Pinterest Connect Stumbleupon

Telephone Triage Nurse – Job Duties, Education and Salary Information

Career News October 20, 2013

A telephone triage nurse works to assess patient needs and answer questions over the telephone. To perform this job, most companies require that the individual be an RN; salary depends on the type of employer and the job location. Telephone triage nurses are also called Tele-health nurses, and are often the first contact a patient will have when they seek advice or treatment for an acute condition. Telephone triage is ideal for experienced nurses, for nurses with pharmacology training, or for nurses with mobility issues, since the job can be performed while seated.

Overview

Registered nurses who enjoy working with and helping patients and have excellent verbal and communication skills are ideal candidates for this position. Since patients will be dealt with over the phone instead of in person, good verbal skills and problem solving skills are essential.

A telephone triage nurse may work for a doctor or practice, fielding patient questions and concerns after hours and determining if an office visit is required. Tele-health nurses are also employed by insurance companies and hospitals, and assess patient concerns and provide education and home care advice over the phone. Patient’s range from newborn to geriatric, all dependent on the employer and area of specialty.

Work Environment and Job Duties

A telephone triage nurse may work in a doctor’s office, hospital, a call center, or in a business office. Since this is not a hand’s on position, the nurse does not have to be in the same location as the patient; they may be fielding local calls or calls from across the country. Since the role of a telephone triage nurse is a remote one, the ability to communicate well and a background of clinical experience dealing with patients is helpful.

Tele-health nurses need to be able to assess patients based on the patient’s own evaluation and responses to questions. The telephone triage nurse will need to be able to refer the patient to a doctor if needed, or recommend a treatment plan. Depending on the employer, a telephone nurse can expect to perform some or all of the following functions:

•Answer patient calls on a wide range of topics, at any time of the day or night

•Ask the right questions to get the information needed to make an accurate assessment

•Use a computer to access patient records and search a database of possible conditions and treatments

•Provide clear patient information and education and give the caller advice on handling their situation

•Evaluate a patient over the phone and determine if emergency care is needed, or if the patient should be seen by a doctor.

Requirements and Education

A telephone triage nurse needs to be an RN (Registered Nurse) with hands on experience. Additional schooling in pharmacology, poison control or risk management is recommended, but employer requirements will vary. Since this is not a hands on position, it is an ideal choice for nurses with mobility issues or disabilities. Hours will vary based on location and the type of employer; calls may come in at any time of the day or night.

Salary and Career Outlook

A telephone triage nurse is a registered nurse, and should expect to receive about the same salary as a hands-on nurse with the same experience and training. Flexible hours and reduced mobility requirements may be an additional benefit to some candidates. The most recent figures from the Bureau of Labor Statistics are from 2011; Registered Nurses had a median income of $70,000-73,000. Exact salary will vary based on the telephone nurse’s own background, experience and education levels.

The schedule for a telephone triage nurse is varied and depends on the employer and location. A nurse employed by a doctor’s office may field calls after hours or overnight, while working for an insurance company may yield a more regular 9-5 schedule.

The job outlook for all Registered nurses is considered to be very good for at least the next decade, according to the U.S. Bureau of Labor Statistics. Since telephone triage nurses serve patients of all ages and genders, and provide a valuable service to both patients and medical professionals and institutions, the long-term career outlook is positive.

Searching Searching ...

Matching School Ads
2 Program(s) Found
South University , Virginia Beach
  • Several nursing programs are available at the bachelor's, post-graduate, master's, and doctoral levels.
  • Graduate-level specialization options include Nurse Educator, Family Nurse Practitioner, Nurse Administrator, and more.
  • Nursing programs are available at many of the 11 campus locations across the United States.
Good for Working Adults
  • Flexible Scheduling
  • Financial Aid
5 Program(s) Found
  • Nursing Degree Programs from Grand Canyon University's College of Nursing & Health Care Professions
  • Degree Variety: GCU offers a full-spectrum of nursing programs including bachelor’s, master’s, and doctoral degrees, as well as post-master’s certificates.
  • The baccalaureate degree in nursing and master's degree in nursing at Grand Canyon University are accredited by the Commission on Collegiate Nursing Education (http://www.aacn.nche.edu-accreditation).
  • GCU provides a Christian environment that provides an opportunity for you to embrace a holistic approach to caring for patients: physically, emotionally, and spiritually.
  • Depending on the degree you choose, you could take online, evening, or on-campus classes. Speak with an enrollment counselor to discuss your options!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
3 Program(s) Found
  • Average class size is 25, allowing for more one-on-one time with instructors.
  • Has a 97% employment rate among available graduates.
  • All  graduates receive Lifetime Employment  Assistance—free and forever.
  • Michigan's largest independent college.
  • Most instructors are working professionals in the fields they teach.
  • Programs are continuously updated to ensure classes are career-relevant and in sync with what's needed in the industry
Show more [+]
  • Accredited
  • Online Courses
  • Accelerated Programs
  • Financial Aid
5 Program(s) Found
  • Online Bachelor's programs include BBA, Criminal Justice, Psychology, IT, Healthcare Management & Public Health
  • Over 115 years of delivering quality education and personalized attention to students
  • Provide a range of campus experiences and services online including advising, tutoring, student community, and career services
  • Give students and alumni access to career assistants who help with resumes, cover letters, job hunting, and more.
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
1 Program(s) Found
  • Recognized as a Top 20 Best Online Bachelor’s Program by U.S. News & World Report in 2016.
  • Online, campus-based, and evening courses offered in 95 areas of study, including Business, Nursing, Psychology, & more.
  • Endorsed by G.I. Jobs and Military Advanced Education magazine as a Military Friendly School in 2015.
  • Features small class sizes, with a student-to-faculty ratio of 23 to 1.
  • 88% of Regent University students receive financial aid, with $18 million awarded in institutional scholarships & aid each year.
  • Online Courses
1 Program(s) Found
  • Designated a 2015 Military Friendly School by Victory Media for the 4th consecutive year.
  • Listed on the President’s Higher Education Community Service Honor Roll in 2013, for the sixth consecutive year
  • Links students to hundreds of training opportunities (beyond their traditional internships and practicum) at their many “partner agencies” in each of their local communities.
  • Accredited by the WASC Senior College and University Commission (WUSCUC).
  • Online Courses
  • Financial Aid
1 Program(s) Found
  • Ranked among the Best National Universities in 2015 by U.S. News and World Report.
  • Ranked 8th among the Best Online Graduate Education Programs in 2015 by U.S. News and World Report.
  • A private, co-ed college founded in 1821 and located in downtown Washington, D.C.
  • Its student-faculty ratio is 13:1, and 55.1% of classes have fewer than 20 students.
  • Has distinguished alumni including Senator Harry Reid, former U.S. Secretary of State Colin Powell, and actress Courtney Cox.
Show more [+]
  • Accredited
  • Online Courses
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
3 Program(s) Found
  • Summarize the roles, functions, and impacts of an effective healthcare manager.
  • Evaluate existing research using quantitative statistical tools to assist in healthcare management decision making.
  • Identify, evaluate, and respond to common types of healthcare ethical dilemmas.
  • Describe the value of personal and professional development, community service, and life-long learning in healthcare management.
  • Evaluate the impact of information systems and technology on healthcare processes and the securing of health information.
  • Analyze the strategic impact of human resource development and management on healthcare organizations.
  • Online Courses
  • Financial Aid
  • Transferable Credits

Searching Searching ...

Matching School Ads
5 Program(s) Found
  • Why Earn Your Degree from GCU?
  • Options: Choose from a variety of undergraduate and graduate degree programs in Business, Nursing, Psychology, Education & more!
  • Convenience: Complete courses online, on campus, or a combination of both!
  • Earlier Graduation: Our 4-credit courses allow you to complete your degree program in less time.
  • Transfer Friendly: We will request your transcripts, evaluate your graduate coursework, and determine your anticipated graduation date within 24 hours.
  • Quality: Grand Canyon University was founded in 1949 and is regionally accredited. Learn more today!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
3 Program(s) Found
  • Average class size is 25, allowing for more one-on-one time with instructors.
  • Has a 97% employment rate among available graduates.
  • All  graduates receive Lifetime Employment  Assistance—free and forever.
  • Michigan's largest independent college.
  • Most instructors are working professionals in the fields they teach.
  • Programs are continuously updated to ensure classes are career-relevant and in sync with what's needed in the industry
Show more [+]
  • Accredited
  • Online Courses
  • Accelerated Programs
  • Financial Aid
1 Program(s) Found
  • Recognized as a Top 20 Best Online Bachelor’s Program by U.S. News & World Report in 2016.
  • Online, campus-based, and evening courses offered in 95 areas of study, including Business, Nursing, Psychology, & more.
  • Endorsed by G.I. Jobs and Military Advanced Education magazine as a Military Friendly School in 2015.
  • Features small class sizes, with a student-to-faculty ratio of 23 to 1.
  • 88% of Regent University students receive financial aid, with $18 million awarded in institutional scholarships & aid each year.
  • Online Courses
5 Program(s) Found
  • Earn your Bachelor of Science of Healthcare Management degree online
  • South University brings over 115 years of achievement and tradition to a supportive, online classroom
  • Program focuses on the business, management, and healthcare skills necessary for healthcare organizations to run smoothly
  • Courses include Principles of Management, Healthcare Delivery and Organization, and Healthcare Finance
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
1 Program(s) Found
  • Designated a 2015 Military Friendly School by Victory Media for the 4th consecutive year.
  • Listed on the President’s Higher Education Community Service Honor Roll in 2013, for the sixth consecutive year
  • Links students to hundreds of training opportunities (beyond their traditional internships and practicum) at their many “partner agencies” in each of their local communities.
  • Accredited by the WASC Senior College and University Commission (WUSCUC).
  • Online Courses
  • Financial Aid

Login to your account

Can't remember your Password ?

Register for this site!