An ATM Service Technician is responsible for maintaining ATMs, as well as all related PC peripherals and network connectivity. While other duties may be assigned by an ATM manager, the majority of a Technician’s job entails in dealing with service calls to ensure ATMs are up and running at all times.
In order to work as an ATM Service Technician, background checks will need to be run. Additionally, a person must prove they are able to work with little to no supervision. A technician will be working with a variety of tools, in order to get inside of the ATM. Knowledge of various ATM systems including NCR, Wincor, Fujitsu, and Diebold should be a priority, thus allowing a technician to work on any system that may be encountered throughout the work day.
Service calls must be prioritized in order of importance. Customer must then be contacted with an estimated arrival time. On some days, problems may occur across the network of ATMs, which requires being able to evolve and make changes based upon where the largest problems are.
Service data must be reported accurately, and customers will need to be interacted with in a professional manner. Communication may have to be sent to a customer to explain the problem or show how to resolve the problem without a demonstration. There may also be communication needs, written and verbal, with the direct supervisor.
The ATM Service Technician will be responsible for on-site diagnosis and technical fixes. This may include card, bill, and paper jams, as well as network connection problems. Maintenance may need to be performed on the ATMS, which include replacement of card reader belts, light bulbs, air filters, and much more. Equipment cleaning may also have to be done, based upon service agreements that are in place.
Each ATM Service Technician will be given an assigned area. In that area, a technician will need to know how to provide support to all of their customers and ATMs. This includes being able to follow all security control processes, to be able to get into the areas of responsibility.
Working on ATMs can be a very rewarding job. For those who have the knowledge of working on ATMs and can pass a background check, this can be an advantageous job to explore. The role can vary based upon area, so one needs to be willing and able to adapt as necessary.