Education Career Articles

Connect Facebook Connect Twitter Connect Google+ Connect Pinterest Connect Stumbleupon

Head Teller Job Description

Job Descriptions January 4, 2014

Tellers are responsible for the safe and accurate handling of the money they process, and head tellers are responsible for performing the same tasks as tellers while managing the operation. When it comes to handling money, there is no room for error. Because of the nature of the job, it is imperative that tellers are good with arithmetic and have an eye for precision.

Head Teller Duties & Responsibilities

The head teller completes managerial duties as well as typical teller duties. Some of these duties include counting the cash in their drawer at the start and end of their shift, accurately recording all transactions electronically throughout the workday, accepting forms of payment such as cash or checks from customers, and issuing savings bonds and/or traveler’s checks at a customer’s request. Tellers must also be able to exchange cash for foreign currency.

A head teller must be able to supervise, coach, train, and assist teller staff efficiently. She/he must manage the organization by setting work schedules for staff and stepping in for the branch manager and assistant branch manager when needed. Monthly reports must be given to management and the head teller must be willing to work overtime at management’s request.

The head teller will also enforce all security procedures and policies, complete accurate monthly audits of logs, cash drawers and ATMs, refer and cross-sell credit union products and services, and meet all sales goals, exceeding them when possible.

In the case of teller losses, the head teller must investigate and implement corrections. Head tellers are responsible for all negotiable instruments within their branch.

A head teller must resolve difficult issues with customer’s complaints, such as grievances about the inaccuracy of an account or unauthorized transactions from the account. For this reason, the head teller must have superb customer-service skills.

The ideal candidate for this position must easily socialize with others while maintaining a pleasant and patient attitude, always aiming to understand the customer’s complaint or dilemma and explain and offer options to settle all issues.

Qualifications & Requirements

To be considered for this position, a candidate must have at least a high school diploma or its equivalent. Two to three years of prior teller experience is required, and prior leadership and/or sales experience is highly preferred. The candidate must have strong math, communication, and computer skills, must pay close attention to detail, and must be able to work with minimal or no supervision.

Showing schools in your area

Matching School Ads
5 Program(s) Found
  • Do you have entrepreneurial visions to advance your career in the business world? Learn about the options available at GCU.
  • Earn a competitive bachelor's or master's degree in the areas of business administration, business analytics, accounting, marketing and more.
  • Many of our business degrees have attained elite accreditation from the Accreditation Council for Business Schools & Programs (ACBSP).
  • GCU nurtures the startup spirit, propelling your entrepreneurial visions on a powerful platform with opportunities to help you thrive.
  • Pursue a next-generation education with an online program or join Grand Canyon University's vibrant and growing campus community in beautiful Phoenix, Arizona.
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Liberty University provides a worldclass education from a christ-centered worldview
  • 100% online programs at associate, bachelor’s, master’s, and doctoral levels
  • No standardized testing if student meets admission requirements
  • Accredited by the Southern Association of Colleges and Schools Commission on Colleges
  • 87% of Liberty University students receive some form of financial aid
  • Accredited
  • Online Courses
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Boldly pursue your future in business with an online degree from Post University
  • Degrees at all levels with concentrations in Finance, Marketing, and much more
  • Ranked in the Best Online Bachelors Programs for Veterans by US News & World Report
  • Ranked in the Best Online Bachelor’s Programs by the US News & World Report
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
1 Program(s) Found
  • Career training since 1963.
  • Gives you the freedom and flexibility to learn on your own time, at your own pace and in your own environment.
  • Complete your education and gain technical skills when and where it's convenient for you!
  • Accredited by the Accrediting Council for Independent Colleges and Schools (ACICS).
  • We Change Lives...One Person At A Time. ®
  • Online Courses

Showing schools in your area

Matching School Ads
5 Program(s) Found
  • Which career path will you take – Business, Nursing, Education, Psychology? Something else? GCU offers more than 100 majors to get you started!
  • Colangelo College of Business: Features more than 25 programs from the bachelor through the master's level, including several high-demand MBA programs and an accelerated accounting degree.
  • College of Nursing and Health Care Professions: Rich 25-year history providing outstanding health care and nursing degree programs, including an RN to BSN program & master's in nursing degrees.
  • College of Education: Whether you are looking to start or advance your career as a teacher or administrator, GCU offers bachelor’s and master’s in education degrees in key areas.
  • College of Humanities and Social Sciences: Provides a job focused education and features a variety of programs from counseling and psychology to justice studies, history and English literature.
  • Does something else interest you? GCU also offers programs in Doctoral Studies; Theology; Science, Engineering & Technology; and Fine Arts & Production. Speak with an enrollment counselor today!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Liberty University provides a worldclass education from a christ-centered worldview
  • 100% online programs at associate, bachelor’s, master’s, and doctoral levels
  • No standardized testing if student meets admission requirements
  • Accredited by the Southern Association of Colleges and Schools Commission on Colleges
  • 87% of Liberty University students receive some form of financial aid
  • Accredited
  • Online Courses
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Boldly pursue your future in business with an online degree from Post University
  • Degrees at all levels with concentrations in Finance, Marketing, and much more
  • Ranked in the Best Online Bachelors Programs for Veterans by US News & World Report
  • Ranked in the Best Online Bachelor’s Programs by the US News & World Report
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
1 Program(s) Found
  • Career training since 1963.
  • Gives you the freedom and flexibility to learn on your own time, at your own pace and in your own environment.
  • Complete your education and gain technical skills when and where it's convenient for you!
  • Accredited by the Accrediting Council for Independent Colleges and Schools (ACICS).
  • We Change Lives...One Person At A Time. ®
  • Online Courses

Login to your account

Can't remember your Password ?

Register for this site!