Receive information about an Associate of Arts (A.A.) degree in technical and network support, and its coursework, career choices, and certification and continuing education choices.
A.A. Programs in Technical and Network Support
Students enrolled in an associate’s degree program in technical and network support are trained in the diagnosing and fixing of problems related to computer software, hardware and networks. Among the various degree titles offered by schools within such 2-year program are an Associate of Science in Desktop Support Technician and an Associate of Applied Science in Computer Desktop/Network Support.
A comprehensive education in tech support, networking and computer science is received by students enrolled in these programs. Additionally, troubleshooting, quick-thinking and communications skills are also imparted that can help students diagnose the problems with computer software or hardware by listening to users’ descriptions. Admission criteria typically require applicants to hold a GED certificate or high school diploma.
Coursework combines internships and courses in providing students with hands-on instruction working on computers. Some schools may offer courses in distance learning formats. Coursework may include topic areas such as:
•Report and technical writing
•Microcomputer operating system
•Hardware technical support
•Computer repair and maintenance
•Help desk infrastructure
Once they complete the program, graduates should be able to seek a variety of entry-level jobs in large and small professional, government and corporate office settings and choose from various career titles such as:
•Computer support specialist
•Computer desktop/network support
Certification and Continuing Education Choices
Those who complete the program successfully may opt to continue their education by enrolling in a bachelor’s degree program and obtain professional certification; alternately they may seek entry-level jobs in the field and aspire for positions such as network architects, database administrators and network and computer systems administrators.
Graduates can seek voluntary certification as provided by independent certifying associations and product vendors; some programs prepare students to sit specific certification examinations such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), CompTIA Network+ and CompTIA A+.