Education Career Articles

Connect Facebook Connect Twitter Connect Google+ Connect Pinterest Connect Stumbleupon

Information on Master’s Degree Programs in Customer Service

Majors Overview June 3, 2015

Get information about a master’s degree program in customer service and its education requirements, coursework, career choices, and job and wage outlook.

Master’s Programs in Customer Service

Ensuring customer satisfaction before, during and after the exchange of money for services or goods is the responsibility of customer service representatives. The majority of customer service representatives employed in retail, business, and manufacturing settings are high school diplomas holders; there may also be some associate’s or bachelor’s degree holders. No school offers a master’s degree program focusing specifically on customer service.

Enrolling in a Master of Science (M.S.) in Hospitality Management program would benefit customer service representatives seeking to run customer service centers or to become managers of their departments; they can develop advanced customer relations skills.

Students enrolled in master’s degree programs in hospitality management can expect to gain a strong grasp of employee management techniques and hospitality operations. Students in the program can expect to gain expertise in overseeing a staff of representatives, enacting management policies and developing new methods of working with customers. They will also gain an understanding of organizational behavior and consumer trends.

Education Requirements

Admission criteria typically require incoming students to hold a baccalaureate degree in a field such as business administration, hospitality management, or organizational management. Incoming graduate students at many schools are also expected to have at least two years of prior professional experience before they can gain admittance.

Coursework

Program coursework focuses on advanced techniques and theories for management in the field. Core coursework may cover topic areas such as:

•Organizational behavior
•Strategic management principles
•Hospitality service management
•Customer service analysis
•Customer service operations
•Hospitality enterprise development
•Accounting and financial management

Career Choices

Program graduates can seek work as customer service managers or supervisors. They may choose from possible job titles such as:

•Computer support specialist
•Store manager
•Customer relations supervisor
•Hospitality manager
•Front desk supervisor

Job and Wage Outlook

Over the 2012 – 2022 decade, a job growth rate of 13% has been predicted for customer service representatives (U.S. Bureau of Labor Statistics). In May 2012, customer service representatives brought in an average annual wage of $30,580. Sales managers, who are expected to see a eight percent job growth during the 2012 – 2022 decade, earned $105,260 on average per annum (BLS).

Searching Searching ...

Matching School Ads
2 Program(s) Found
  • Available business concentrations include Accounting, Economics, General Management, Marketing, and Human Resource Management.
  • Ranked among the Best Online MBA and Online Graduate Business Programs in 2016 by U.S. News & World Report.
  • Programmatic accreditation provided by the Accreditation Council for Business Schools and Programs (ACBSP).
  • Regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
  • Online Courses
2 Program(s) Found
South University , Virginia Beach
  • Program options include Accounting, Business Administration, Leadership, and more.
  • Curriculum focuses on developing leadership, critical thinking, problem-solving, and communication skills.
  • Programmatic accreditation by the Accreditation Council for Business Schools and Programs (ACBSP) at select campuses.
  • Business programs are available at many of the 11 campus locations across the United States.
Good for Working Adults
  • Flexible Scheduling
  • Financial Aid
4 Program(s) Found
  • Average class size is 25, allowing for more one-on-one time with instructors.
  • Has a 97% employment rate among available graduates.
  • All  graduates receive Lifetime Employment  Assistance—free and forever.
  • Michigan's largest independent college.
  • Most instructors are working professionals in the fields they teach.
  • Programs are continuously updated to ensure classes are career-relevant and in sync with what's needed in the industry
Show more [+]
  • Accredited
  • Online Courses
  • Accelerated Programs
  • Financial Aid
2 Program(s) Found
  • Full Sail’s curriculum combines elements of creativity, art, business and life skills, technical prowess, and academic achievement.
  • Full Sail offers accelerated programs, so a degree that would normally take four years takes 24 months on average.
  • Students work with industry-standard tools and technologies, allowing them to gain practical knowledge and real-world experience.
  • Join us on Facebook, Twitter, YouTube and Instagram to interact with our community, read about grad success, and see campus images.
  • Online Courses
1 Program(s) Found
  • Gain technology certification exam preparation.
  • Acquire technical skills in programming and technology trouble-shooting.
  • Recommend, select, and service software/ hardware systems that meet the unique information technology needs of an organization.
  • Work both independently and cooperatively to meet the technology goals of the organization.
  • Comprehend the theoretical and applied uses of information technology in various business applications for problem-solving.
  • Apply knowledge in system analysis and design, network design and administration, database design and development, operating systems, software and web application development, and IT security.
  • Online Courses
  • Financial Aid
  • Transferable Credits
1 Program(s) Found
  • Gives students the opportunity to earn their associate’s degree in the culinary arts field in less than 15 months
  • Located in Norfolk and Newport News, Virginia.
  • Offers externship experiences to students for experience in the field.
  • Hosts regular career fairs for employer recruitment.
  • Has student housing available.
2 Program(s) Found
  • Designated a 2015 Military Friendly School by Victory Media for the 4th consecutive year.
  • Listed on the President’s Higher Education Community Service Honor Roll in 2013, for the sixth consecutive year
  • Links students to hundreds of training opportunities (beyond their traditional internships and practicum) at their many “partner agencies” in each of their local communities.
  • Accredited by the WASC Senior College and University Commission (WUSCUC).
  • Online Courses
  • Financial Aid
5 Program(s) Found
  • There's still time to apply to Grand Canyon University and pursue your education. Learn more today!
  • Study on your schedule - GCU offers many programs 100% online to fit your busy lifestyle.
  • GCU offers a variety of opportunities to reduce the cost of furthering your education. Campus students may qualify for scholarships, while online students can take part in limited special offers.
  • A regionally accredited university, GCU also holds specialized accreditations and approvals for some of our core program offerings.
  • Degrees in business, education, nursing, humanities and social sciences, theology and more. Find the degree that fits you.
  • Talk to us today to learn more about financial aid and start dates!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits

Searching Searching ...

Matching School Ads
2 Program(s) Found
  • Available business concentrations include Accounting, Economics, General Management, Marketing, and Human Resource Management.
  • Ranked among the Best Online MBA and Online Graduate Business Programs in 2016 by U.S. News & World Report.
  • Programmatic accreditation provided by the Accreditation Council for Business Schools and Programs (ACBSP).
  • Regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
  • Online Courses
4 Program(s) Found
  • Average class size is 25, allowing for more one-on-one time with instructors.
  • Has a 97% employment rate among available graduates.
  • All  graduates receive Lifetime Employment  Assistance—free and forever.
  • Michigan's largest independent college.
  • Most instructors are working professionals in the fields they teach.
  • Programs are continuously updated to ensure classes are career-relevant and in sync with what's needed in the industry
Show more [+]
  • Accredited
  • Online Courses
  • Accelerated Programs
  • Financial Aid
2 Program(s) Found
  • Full Sail’s curriculum combines elements of creativity, art, business and life skills, technical prowess, and academic achievement.
  • Full Sail offers accelerated programs, so a degree that would normally take four years takes 24 months on average.
  • Students work with industry-standard tools and technologies, allowing them to gain practical knowledge and real-world experience.
  • Join us on Facebook, Twitter, YouTube and Instagram to interact with our community, read about grad success, and see campus images.
  • Online Courses
1 Program(s) Found
  • Gain technology certification exam preparation.
  • Acquire technical skills in programming and technology trouble-shooting.
  • Recommend, select, and service software/ hardware systems that meet the unique information technology needs of an organization.
  • Work both independently and cooperatively to meet the technology goals of the organization.
  • Comprehend the theoretical and applied uses of information technology in various business applications for problem-solving.
  • Apply knowledge in system analysis and design, network design and administration, database design and development, operating systems, software and web application development, and IT security.
  • Online Courses
  • Financial Aid
  • Transferable Credits
2 Program(s) Found
  • Designated a 2015 Military Friendly School by Victory Media for the 4th consecutive year.
  • Listed on the President’s Higher Education Community Service Honor Roll in 2013, for the sixth consecutive year
  • Links students to hundreds of training opportunities (beyond their traditional internships and practicum) at their many “partner agencies” in each of their local communities.
  • Accredited by the WASC Senior College and University Commission (WUSCUC).
  • Online Courses
  • Financial Aid

Login to your account

Can't remember your Password ?

Register for this site!