Get information about a master’s degree program in customer service and its education requirements, coursework, career choices, and job and wage outlook.
Master’s Programs in Customer Service
Ensuring customer satisfaction before, during and after the exchange of money for services or goods is the responsibility of customer service representatives. The majority of customer service representatives employed in retail, business, and manufacturing settings are high school diplomas holders; there may also be some associate’s or bachelor’s degree holders. No school offers a master’s degree program focusing specifically on customer service.
Enrolling in a Master of Science (M.S.) in Hospitality Management program would benefit customer service representatives seeking to run customer service centers or to become managers of their departments; they can develop advanced customer relations skills.
Students enrolled in master’s degree programs in hospitality management can expect to gain a strong grasp of employee management techniques and hospitality operations. Students in the program can expect to gain expertise in overseeing a staff of representatives, enacting management policies and developing new methods of working with customers. They will also gain an understanding of organizational behavior and consumer trends.
Admission criteria typically require incoming students to hold a baccalaureate degree in a field such as business administration, hospitality management, or organizational management. Incoming graduate students at many schools are also expected to have at least two years of prior professional experience before they can gain admittance.
Program coursework focuses on advanced techniques and theories for management in the field. Core coursework may cover topic areas such as:
•Strategic management principles
•Hospitality service management
•Customer service analysis
•Customer service operations
•Hospitality enterprise development
•Accounting and financial management
Program graduates can seek work as customer service managers or supervisors. They may choose from possible job titles such as:
•Computer support specialist
•Customer relations supervisor
•Front desk supervisor
Job and Wage Outlook
Over the 2012 – 2022 decade, a job growth rate of 13% has been predicted for customer service representatives (U.S. Bureau of Labor Statistics). In May 2012, customer service representatives brought in an average annual wage of $30,580. Sales managers, who are expected to see a eight percent job growth during the 2012 – 2022 decade, earned $105,260 on average per annum (BLS).
- Program options include Accounting, Business Administration, Leadership, and more.
- Curriculum focuses on developing leadership, critical thinking, problem-solving, and communication skills.
- Programmatic accreditation by the Accreditation Council for Business Schools and Programs (ACBSP) at select campuses.
- Business programs are available at many of the 11 campus locations across the United States.
- Flexible Scheduling
- Financial Aid
- Program areas include Culinary Arts, Culinary Management, and more
- Students are taught cooking styles from around the globe, including Classical European, Asian, and Latin cuisine
- Curriculum designed to prepare students for a career as a chef, with course topics that include Culinary Techniques, Management by Menu, and Nutrition
- Alumni have appeared in reality competition shows such as Top Chef
- Flexible Scheduling
- Financial Aid
- Transferable Credits
- Gives students the opportunity to earn their associate’s degree in the culinary arts field in less than 15 months
- Located in Norfolk and Newport News, Virginia.
- Offers externship experiences to students for experience in the field.
- Hosts regular career fairs for employer recruitment.
- Has student housing available.