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Information on Master’s Degree Programs in Customer Service

Majors Overview June 3, 2015

Get information about a master’s degree program in customer service and its education requirements, coursework, career choices, and job and wage outlook.

Master’s Programs in Customer Service

Ensuring customer satisfaction before, during and after the exchange of money for services or goods is the responsibility of customer service representatives. The majority of customer service representatives employed in retail, business, and manufacturing settings are high school diplomas holders; there may also be some associate’s or bachelor’s degree holders. No school offers a master’s degree program focusing specifically on customer service.

Enrolling in a Master of Science (M.S.) in Hospitality Management program would benefit customer service representatives seeking to run customer service centers or to become managers of their departments; they can develop advanced customer relations skills.

Students enrolled in master’s degree programs in hospitality management can expect to gain a strong grasp of employee management techniques and hospitality operations. Students in the program can expect to gain expertise in overseeing a staff of representatives, enacting management policies and developing new methods of working with customers. They will also gain an understanding of organizational behavior and consumer trends.

Education Requirements

Admission criteria typically require incoming students to hold a baccalaureate degree in a field such as business administration, hospitality management, or organizational management. Incoming graduate students at many schools are also expected to have at least two years of prior professional experience before they can gain admittance.

Coursework

Program coursework focuses on advanced techniques and theories for management in the field. Core coursework may cover topic areas such as:

•Organizational behavior
•Strategic management principles
•Hospitality service management
•Customer service analysis
•Customer service operations
•Hospitality enterprise development
•Accounting and financial management

Career Choices

Program graduates can seek work as customer service managers or supervisors. They may choose from possible job titles such as:

•Computer support specialist
•Store manager
•Customer relations supervisor
•Hospitality manager
•Front desk supervisor

Job and Wage Outlook

Over the 2012 – 2022 decade, a job growth rate of 13% has been predicted for customer service representatives (U.S. Bureau of Labor Statistics). In May 2012, customer service representatives brought in an average annual wage of $30,580. Sales managers, who are expected to see a eight percent job growth during the 2012 – 2022 decade, earned $105,260 on average per annum (BLS).

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  • Join GCU's Colangelo College of Business and start down the path to a successful business career.
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  • Full Sail’s curriculum combines elements of creativity, art, business and life skills, technical prowess, and academic achievement.
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Searching Searching ...

Matching School Ads
5 Program(s) Found
  • Available business concentrations include Accounting, Economics, General Management, Marketing, and Human Resource Management.
  • Ranked among the Best Online MBA and Online Graduate Business Programs in 2016 by U.S. News & World Report.
  • Programmatic accreditation provided by the Accreditation Council for Business Schools and Programs (ACBSP).
  • Regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
  • Online Courses
4 Program(s) Found
  • Join GCU's Colangelo College of Business and start down the path to a successful business career.
  • Bachelor's and master's degrees that help prepare students to be business leaders.
  • Leading-edge degrees that address the demands of contemporary business environments.
  • Online and evening classes designed to meet the needs of working students and adults.
  • Committed to providing students a values-based education centered on Christian principles
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
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  • Students work with industry-standard tools and technologies, allowing them to gain real-world experience
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