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How to Become a Cash Management Service Representative

Career News February 27, 2014

Although advanced education beyond a high school diploma is not required to land a cash management service representative job, over half who are employed hold a bachelor’s degree with coursework that concentrates on written and oral communication skills, computer knowledge, human services and psychology.

A cash management service representative will spend a great deal of time working directly with the public in person or through phone, e-mail, fax, postal mail or a combination of all four. The duties of cash management service representatives may also involve processing refunds, providing technical support and arranging appointments.

Cash management service representatives who work in banks or other financial institutions will also need good mathematical skills.

The Importance of Personal Skills

The most important aspect of good cash management service representatives is excellent interpersonal skills. The job requires the representative to be an active listener, one who can evaluate the customer’s problem, assess the issue accurately and arrive at the best possible solution.

The representative must also be sensitive to body language. The customer may feel irate, confused or impatient. The cash management representative must be aware of these body signals to better anticipate the customer’s needs and how to relate solutions that will put the customer more at ease.

Cash management service representatives must also have good memory retention. They must recognize and greet repeat customers on a personal basis and stay up to date on company policies and new products. They need to remember their transactions with individual customers in order to provide follow-up services. They must quickly process information from other departments within the company in order to relay the information accurately to their customers.

What You Should Know Before Applying

Cash management service representatives often work under a great deal of pressure. They are in a position where they must remain calm and friendly while negotiating with customer complaints or persuading customers to accept new policies or new products. Even when they are working under pressure, they must think clearly, analyze problems efficiently, and know how to finalize a deal that is agreeable to both the organization and the customer.

Cash management service representatives must know how to use their time efficiently and know how to anticipate customer needs in order to meet them as quickly as possible.

Most companies will train their own cash management service representatives, but they look first for those with a good understanding of human psychology. To become a good cash management service representative, you have a good understanding of human behavior, and know how to read a person’s tone of voice. You will exercise a learned and polished voice that is friendly and self-confident.

You will have to remember important details concerning company policies, products and customer needs. Good computer skills will help you find information quickly, as will experience with e-mail applications, fax formats, and other programs.

Cash management services representatives process customer orders, prepare correspondences, and seek to fulfill customer needs so as to ensure complete satisfaction with the company they represent. Their average salary is from $28,000 to $34,000 a year. Contact one of the schools listed below to learn more about educational opportunities.

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Showing schools in your area

Matching School Ads
5 Program(s) Found
  • Ready to earn your business degree? If you identify with at least one of the statements below, GCU could be a good fit for you!
  • I have worked in the business field for a number of years and want to further my education in order to qualify for promotions, leadership positions, and salary increases.
  • I am graduating from high school and am interested in pursuing a career in a business field, but I first need the skills experience.
  • I am interested in a Bachelor's, Master's or Doctoral degree in my specialized business area of focus.
  • I want flexible course offerings, such as the option of 100% online, evening or campus classes.
  • I need a university that provides quality educational offerings through academic excellence and real-world relevance. Does this sound like you? Apply today!
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Boldly pursue your future in business with an online degree from Post University
  • Degrees at all levels with concentrations in Finance, Marketing, and much more
  • Ranked in the Best Online Bachelors Programs for Veterans by US News & World Report
  • Ranked in the Best Online Bachelor’s Programs by the US News & World Report
Good for Working Adults
  • Accredited
  • Online Courses
  • Flexible Scheduling
  • Accelerated Programs
  • Financial Aid
  • Transferable Credits
1 Program(s) Found
  • Top-ranked online MBA
  • As few as 24 months to complete
  • GMAT waivers for experienced professionalsin 24 months.
  • Bachelor’s degree required
  • Six concentrations available
  • AACSB accredited
  • Online Courses
1 Program(s) Found
  • Value investing is an investment approach that helps investors identify, research, and buy securities priced well below their true market value. Enroll today.
  • The Value Investing (Online) program provides you with an integrated framework that teaches you how to identify opportunities for investment that others may miss. Apply Now.
  • The Value Investing (Online) program is designed to give you a strong foundation in one of the most successful investment strategies ever developed.
  • Follow in the footsteps of legendary investors like Warren Buffett and Mario Gabelli, who have been guided by these principles during their entire career.
  • Online Courses
  • Find Online Schools. 100% Online Accredited Courses
  • Get Matched to Programs In A Few Clicks!
  • Earn an Affordable Degree from Home at your own pace
  • Get College info today. Its Free and Easy!
  • Online Courses

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