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ATM Manager – Service & Operations Job Description

Job Descriptions November 16, 2013

The ATM Manger is responsible for properly managing and maintaining efficient ATM services and operations. This individual will be held accountable for the administration of quality services.

Network marketing and advertising are a crucial factor in improving ATM services. As the ATM Manager, you will work closely with vendors and management, in regards to appropriate ATM placement.

The ATM Manager will be able to reflect back on their experience, to provide valuable insight and make informed decisions regarding how the organization could plan and achieve benchmark goals and objectives. This individual should possess a number of very important leadership qualities, as they are in charge of directing the work of fellow employees. They should be able to effectively communicate with employees and top management.

Provision of assessment allows the ATM Manger to determine the organizations current and future needs, regarding the operation of ATM services. The ATM Manager will be highly effective in recommending certain changes and is a critical component in implementing all new operational or service related processes. New approaches will be monitored and evaluated, and results will be communicated to top management.

The ATM Manager establishes a set of goals for the department and the organization. The ATM Manager sets goals that help contribute to the organization’s growth, by implementing and enforcing strategies that aim to optimize organizational operations and services. Operational services include support for debit and credit card production, deposits and withdrawals, retail business banking, loans, collections.

Preparation of written proposals and performance of cost benefit analysis, as well as risk analysis in conjunction with the organizations current policies and procedures, is the responsibility of the ATM Manager. This individual will negotiate pricing of certain products and services, in order to increase the amount of revenue generated from ATM related products and services, thereby contributing to the maximization of the organizations profitability. Effective strategies and techniques that work will be recommended accordingly.

The ATM Manager is responsible for administering the Bank’s Automated Teller Machine (ATM) products, operational systems, and services. The ATM Manager will provide oversight regarding the handling and managing of the ATM’s electronic fund transfer. This individual will assist customers with all ATM related issues including, but not limited to, account related problems and fraudulent transactions.

All issues will be handled in accordance with state and federal guidelines. The ATM Manager is also responsible for evaluating the daily performance of the ATM’s operational services and recommending upgrades and maintenance accordingly.

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